Refund & Returns Policy – Velour Fits
At Velour Fits, we take pride in the quality of our fragrances. Each product is carefully crafted and inspected before dispatch. Please read our Refund & Returns Policy carefully before making a purchase.
- No Returns on Opened Products
Due to the nature of perfumes and for hygiene and safety reasons:
Opened, used, or tampered products are not eligible for return or refund
This applies to both domestic (India) and international orders - Damaged or Incorrect Products
We offer a replacement or refund only in the following cases:
You receive a damaged product
You receive an incorrect product than what you ordered
To be eligible:
You must notify us within 48 hours of delivery
The product must be unused, unopened, and in original packaging
Clear unboxing video/photos are required as proof - How to Request a Refund or Replacement
Please email us at:
📧 support@velourfits.com
Include:
Order number
Description of the issue
Photos or video evidence (mandatory)
Our team will review your request and respond within 3–5 business days. - Refund Method
Approved refunds will be processed to the original payment method
Refund processing may take 7–10 business days, depending on your bank or payment provider - Shipping Charges
Shipping charges are non-refundable
In case of approved refunds due to our error (damaged or wrong product), return shipping costs will be covered by Velour Fits - International Orders
Customs duties, taxes, or import charges (if any) are non-refundable
Velour Fits is not responsible for delays caused by customs clearance - Cancellations
Orders can only be cancelled before they are shipped
Once an order has been dispatched, it cannot be cancelled or refunded - Policy Updates
Velour Fits reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on our website. - Contact Us
For any questions regarding this policy, please contact:
📧 Email: support@velourfits.com