Privacy and Policy

Velour Fits – Global & India Privacy Policy

Velour Fits – Global & India Privacy Policy
At Velour Fits, we are committed to protecting your privacy and personal data across the globe. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with applicable international privacy laws and the Digital Personal Data Protection Act, 2023 (India).

1. Information We Collect
   We may collect the following personal data:
   Identity & Contact Information: name, email address, phone number
   Order & Transaction Details: billing and shipping address, order history
   Technical Data: IP address, device information, browser type, and website usage data collected via cookies
2. Purpose of Data Collection
   Your personal data is used to:
   Process and deliver orders within India and internationally
   Provide customer service and respond to inquiries
   Share product updates, launches, and promotional communications (with your consent where required)
   Improve website performance, security, and user experience
   Comply with legal and regulatory requirements
3. Legal Basis for Processing
   We process personal data based on:
   Performance of a contract (order fulfillment)
   Your consent (marketing and communications)
   Legitimate business interests
   Compliance with applicable laws, including India’s DPDP Act, 2023
4. Data Sharing & Third Parties
   We may share limited personal data with trusted third parties such as:
   Payment gateways
   Shipping and logistics partners
   Technology and IT service providers
   These parties are authorized to use your data only for providing services to Velour Fits and are required to protect your information.
5. International Data Transfers
   As a global brand, your personal data may be processed outside your country of residence, including outside India. Where required, we implement appropriate safeguards to ensure your data remains protected in accordance with applicable laws.
6. Data Security
   Velour Fits uses reasonable technical and organizational security measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee absolute security.
7. Cookies & Tracking Technologies
   Our website uses cookies and similar technologies to enhance functionality and analyze website traffic. You may control cookie preferences through your browser settings.
8. Your Rights (Global & India)
   Subject to applicable laws, you have the right to:
   Access your personal data
   Request correction or deletion of your data
   Withdraw consent for marketing communications at any time
   Restrict or object to certain processing activities
   Indian users may exercise rights provided under the Digital Personal Data Protection Act, 2023, including grievance redressal.
9. Data Retention
   We retain personal data only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal obligations.
10. Policy Updates
    Velour Fits may update this Privacy Policy periodically. Any changes will be effective upon publication on our website.
11. Contact & Grievance Officer (India)
    For questions, requests, or complaints related to your personal data, please contact us:
    📧 Email: support@velourfits.com
    📍 Grievance Officer: Velour Fits Privacy Team Nishant Sisodiya